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Communication Excellence Series (Level 1)

ID : 461   
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Program Overview:  
Level 1 of this “Communication Excellence Series” provides you with highly interactive learning experiences that will help you develop and continuously improve your ability to successfully communicate with your supervisors & other employees at work through this four-part training program. 
Develop & Refine Your Skills through Our Hands-On Training & Applied Learning Format: 
  • Personal & professional skill self-discovery & assessments  
  • Facilitator led discussions paired with practical hands-on exercises and activities 
  • Practical experience & professional application of industry “best practices” 
  • Structured “out of class” assignments for applied on-the-job learning @ Work! 
Program Learning Outcomes: By the end of this program, participants will be able to: 
  • --Use four principles to communicate clearly, confidently and assertively. 
  • --Engage better with others by listening more effectively & asking insightful questions. 
  • --Use techniques to build better rapport with others. 
  • --Combine tone of voice and body language with the right language to communicate the intended message more clearly. 
  • --Apply logical tools to properly analyze problems for root causes. 
  • --Establish and compare options in a variety of situations. 
  • --Identify the best choice from various options and address group think. 
  • --Achieve group consensus about important decisions. 
  • --Apply a four-step process to systematically solve problems and decide on appropriate solutions. 
  • --Use methods and tools (systematic process and fishbone diagramming) to discover the underlying cause of a problem. 
  • --Use brainstorming, mind mapping, and several other creative thinking techniques to generate possible solutions to the
  • problem. 
  • --Use the following decision-making techniques: Pro/Con, Force Field Analysis, Decision Matrix, Feasibility/Capability
  • Analysis, and Cost/Benefit Analysis. 
  • --Create an action plan to implement the appropriate solution. 
  • --Understand and be able to articulate the difference between diversity and inclusion & identify their own biases related to
  • diversity and inclusion. 
Call 928-302-5332 to register Send to Friend » Request More Info »

Class Details

4 Session(s)
Weekly(2) - Tue

Beale Street Center

Lance Northey 



Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
5/2/2023 - 6/13/2023 Weekly(2) - Tue 05:30 PM - 07:00 PM Kingman, Beale Street Center  Map Lance Northey  ClassRoom